Question 1

How much does a website cost?

Accepted Answer

Three tiers: Starter ($500 upfront + $1,000/mo), Advanced ($1,250 upfront + $3,000/mo), and Professional ($2,000 upfront + $5,000/mo). Every package pairs a fixed one-off downpayment with a monthly retainer for hosting and care. All prices AUD, exclude GST.

Question 2

How long does it take?

Accepted Answer

Roughly 5 to 7 weeks end to end: up to 7 business days initial design, 6 days review, 14 days development, 5 days testing, and 3 days launch. Timelines start once the upfront fee and all required content are received.

Question 3

How does payment work?

Accepted Answer

Full payment is due upfront on commencement of work. The monthly retainer then begins from launch. Invoices are payable within 7 days. Payment via Stripe.

Question 4

What's included in the monthly retainer?

Accepted Answer

Hosting, security and plugin updates, monthly backups, and a set amount of content updates and retainer hours depending on tier. Advanced includes 2 hrs/mo and quarterly content updates; Professional includes 10 hrs/quarter and unlimited content updates.

Question 5

How many revisions do I get?

Accepted Answer

Up to 2 rounds of design revisions (including 2 formal meetings) per 6 months from initial payment. Additional rounds are $349.99 each. A revision round is a consolidated set of feedback in a single meeting — written submissions via email keep things clean.

Question 6

Will my website work on mobile?

Accepted Answer

Every site is mobile-first. We design for the smallest screen first, then scale up — the mobile experience is the priority, not an afterthought.

Question 7

What tech do you build with?

Accepted Answer

Modern React with TanStack Start. The result is a fast, hand-coded site you actually own on full payment — no proprietary builders, no monthly platform fees baked in.

Question 8

What's the AI System and Client Reactivation?

Accepted Answer

The AI System is included from the Advanced package — a quietly-running layer that handles the moments you'd otherwise miss, 24/7. Client Reactivation, included in Professional, works your past customers and old contacts automatically, turning people you already know into new bookings.

Straight answers.